How do I open a live trading account?
To register for a live trading account, click on the ‘Open An Account’ button on the homepage and follow the steps required to complete the sign-up process. You will automatically receive an email with your platform credentials to the email address you have provided. Login with your email address and password. From there, you can upload your documents (if you haven’t yet), manage your account, download MT4 and fund your account.
Please note that the jurisdictions available to you will depend on your country of residence. FVP Trade does not offer Contracts for Difference(CFDs) to residents of certain countries such as the United States of America and the Islamic Republic of Iran.
Can I open a corporate account?
You can open a trading account on your company name via our usual sign-up procedure. Please enter the personal details of the person who will be the authorised representative and send an email to [email protected] with the official company documentation such as a certificate of incorporation, articles of association etc. You should also include the company name, location and nature of business. Once we receive all necessary documents, our back office department will review them and assist in the completion of the application.
Do you offer swap-free accounts?
FVP Trade currently does not offer swap free accounts. You can choose to leave us a message and we will inform you when we start to offer swap free accounts in the future.
Can I open a joint account?
Yes. To open a joint account, each person must first open an individual account and then fill a Joint Account Request Form which can be obtained by contacting our customer support.
Please note that joint accounts are only available to married couples.
Can I open more than one account with FVP Trade?
Yes, we allow up to 5 different trading accounts per passport/ID. You may open additional trading accounts via FVP Trade’s member portal.
What base currencies can I open an account in?
Clients of FVP Trade may open a trading account in USD, EUR, GBP & AUD,
It is recommended that you select a Wallet currency in the same currency of your deposits and withdrawals in order to avoid any conversion fees, however you can select different base currencies for your Trading Accounts. When transferring between Wallet and an account in a different currency, a live conversion rate will be displayed to you.
What is a Premium (VIP) account?
VIP Premium Accounts are offered to selected individuals with high deposits (typically $50k or equivalent) and those actively trading large volumes.
What account types do you offer?
We offer a variety of account types for you to choose from:
MT4 account with fixed spreads and Instant Execution.
MT4 account with floating spreads and Instant Execution.
MT4 account with floating spreads and Market Execution.
Do you offer demo accounts?
Yes. Demo accounts are a valuable trading tool to help beginners learn how to trade and allow experienced traders to experiment and test new strategies in a risk-free environment. Click on “Try a demo account” at the home page to open a demo account.
Are demo accounts limited in any way?
You may open as many demo accounts as you wish. However, please note that MT4 demo accounts will be deactivated after 180 days. Also, our MT4 demo accounts are limited to a maximum of 70 open positions.
Although demo accounts present real market conditions and prices, please keep in mind that they are simulations and cannot always reasonably reflect all of the market conditions as during highly volatile or illiquid periods (e.g. market openings, news announcements) they may not behave in the same manner as live accounts.
How to open an account with FVP Trade ?
1. Click the ‘Open an account’ button on the home page to open your FVP Trade account. Fill out the form with your name, country of residence and email. Set the password.
2. Specify your nationality, date of birth and mobile number.
3. Then, your residential address is required.
4. To act in your best interest, we kindly ask to specify your occupation and education level.
5. To understand your needs better, we should know more about your financial status and investment plans.
6. Your trading experience also matters to us! Please answer carefully, as your responses will determine your suitability to trade CFD with FVP Trade.
7. The next important step is a small test for financial markets knowledge.
8. Now, put the default trading account settings. Later, you can open additional real and demo accounts with other preferences at any time.
9. Right after that, you may undergo the identity verification by uploading the digital copies of the documents required.
10. Don’t forget to check your inbox! The FVP Trade Team will send you an email with account credentials. Please keep them safe.
You will be able to fund your account once it gets verified to start trading with FVP Trade.
Are my personal details secure with you?
FVP Trade takes serious precautionary measures to ensure that your personal details are held in absolute confidence. Your passwords are encrypted and your personal details are stored on secure servers and cannot be accessed by anyone, with the exception of a very small number of authorised members of staff.
What documents do you require?
We require a copy of your valid International Passport, National ID card or Driver’s Licence in order to verify your identity. We also require a Proof of Residence such as a utility bill or bank statement in your own name and address dated within the last 6 months.
How can I upload or send my documents to you?
You can upload your documents at the time of your registration. You can also upload documents by clicking on ‘My Profile’ and then ‘Upload documents’. Alternatively, you can contact our customer support.
How can I verify my profile?
1. Sign in with your email and password.
2. Get ready to take a photo of your passport, ID card or driver’s license, as well as a Proof of Residence, such as a bank statement or utility bill, issued within the last 6 months.
3. Click the “Upload documents” button and choose the row with the document you prefer to provide.
Document verification is usually very fast and you can always check the status from the same section in FVP Trade personal account page
What should I do if I fail the appropriateness test?
As a regulated broker, we are required to assess the suitability of our clients in regards to their understanding of CFDs and knowledge of the risks involved.
If it is deemed that you do not currently have the experience required, you can proceed with a demo account creation, and read through our Education Section in order to familiarise yourself with the market and practice trading. Once you feel that you are ready and experienced enough to open a live account, and are fully aware of the risks involved, please contact us so we can reassess your suitability.
If the information you provided to us on the registration form was inaccurate, please let us know so we can contact you to clarify any errors.
Are your platforms compatible with Mac?
The FVP Trade MT4 trading platforms are both compatible with Mac and can be downloaded from our Download Centre. Please note that the web-based and mobile versions of our FVP Trade MT4 also available.
Do you allow the use of trading algorithms on your platforms?
Yes. Expert Advisors are fully compatible with our FVP Trade MT4 platforms. If you have any questions regarding Expert Advisors, please contact our Customer Support.
How do I log in to the MT4 trading platform?
You can log in to your terminal from the menu at the top left of the screen. Click ‘File’, ‘Login to trade account’ and a new box asking for your login credentials, password, and the server your account has been assigned to, will appear.
Your login details are sent to you via email once your account has been created . If you have forgotten your MT4 live account password, you can reset this via FVP Trade personal account page
How do I place a new order in MT4?
There are many ways to place a new order in the MT4 terminal:
1. Click on the ‘New Order’ button on the toolbar
2. Select ‘New Order’ from the ‘Tools’ drop-down menu
3. Press F9
4. Right-click an instrument in the ‘Market Watch’ window and select ‘New Order’
5. Double-click an instrument in the ‘Market Watch’ window
6. Enable one-click trading
Proceeding with any of the above options will open up the ‘Order’ window. This will let you adjust the parameters of the position you are about to open. The ‘Symbol’ field allows you to change the instrument and the ‘Volume’ field allows you to set the size of the trade (lot). You may also set stop-loss and take-profit levels.
You then click ‘Sell’ to open a short position at the current bid price or ‘Buy’ to open a long position at the current ask price.
How do I place a pending order on MT4?
A pending order is an instruction to open a position when an instrument reaches a certain price pre-defined by you.
You can place a pending order via the main ‘Order’ window. Simply change the ‘Type’ from ‘Instant Execution’ to ‘Pending Order’. A drop-down menu will then appear that will allow you to specify whether the pending order you are about to place is a Buy Limit, Sell Limit, Buy Stop or a Sell Stop Order. It will also allow you to set a limit price and expiry date and time.
Bear in mind that Buy stops & Sell limits must be placed above the current market price while Sell stops and Buy limits must be placed below the current market price.
How do I modify or delete a pending order on MT4?
First, locate the order in the MT4 ‘Terminal’ window at the bottom of your MT4 screen. Open orders appear above your account details, while orders that haven’t yet been executed appear below them. Right-click on the order you wish to modify or delete and select ‘Modify or Delete Order’ or double-click on the order to bring up the ‘Order’ window. From the ‘Order’ window, you may change the price at which the order is triggered, re-set the expiry date of the order, set stop-loss and take-profit levels or delete the order.
Why is the 'Modify' button greyed out when I try to set SL/TP for an existing order?
This may be because you have placed your stop-loss or take-profit levels too close to the current price. Alternatively, it may mean that you have set these levels on the wrong side of the current price.
Please note that for short positions (sell orders) stop-losses must be set higher than the current market price and take-profit levels must be set lower than the current market price.
How can I add custom indicators or EAs to MT4?
Open MT4, go to File>Open Data Folder, then select MQL4>’Experts’ or ‘Indicators’ and paste your MQL4/EX4 file in this folder.
When you reopen the platform you should now see your custom EA/Indicator in the Navigator window. You can drag and drop it to the chart(s) of your choice.
Where will I find my recently created EA on the MT4 platform?
All EAs are visible in the ‘Navigator’ window on the left-hand side of the MT4 platform. Click on the ‘Expert Advisors’ drop-down menu and then click on the ‘+’ icon to expand the selection and view the full list of available EAs. You can then drag and drop the one you want to the chart of your choice.
How can I backtest my EA?
From your MT4, go to ‘View’, select ‘Strategy Tester’, choose ‘Expert Advisor’ from the list and set your backtest parameters.
You may test your EA in live trading conditions on your demo account.
How do I know if my EA is running correctly?
To make sure that your EA is running correctly you must first confirm that EAs are enabled on your platform. To do so, check that the ‘AutoTrading’ button on the main toolbar at the top of the screen is green. In case it is red, click on it to enable EAs.
You must then ensure that your EA is enabled for live trading. To do this, right-click on the chart where the EA has been placed, select ‘Expert Advisors’ and then ‘Properties’. Check the box labelled ‘Allow live trading’ and click ‘OK’. Your EA should now be working properly.
Once your EA is up and running, you can check the ‘Experts’ and ‘Journal’ tabs in your terminal to see if your system is reporting any errors.
Please note that if your EA is running and automatic trading is enabled, you will be able to see a smiley face on the top right corner of the chart next to the name of the EA.
Why does my chart have a cross/sad face in the corner?
It seems you don’t have Expert Advisors enabled on your MT4 terminal. This can be done by simply clicking on the ‘AutoTrading’ button in the main toolbar above the chart. When the little symbol inside it turns from red to green, EAs have been enabled. Alternatively you can do this by going to ‘Tools’, ‘Options’, select the ‘Expert Advisors’ tab and ensure that the ‘Enable Expert Advisors’ box is ticked. Please also ensure that the specific EA is enabled for trading by selecting ‘Allow Live Trading’ in the ‘Common’ tab when you drag the EA to the chart
How do I remove an EA that I have loaded on my MT4 platform?
To remove an EA from your MT4 platform, right-click on the chart, select ‘Expert Advisors’ and then ‘Remove’.
Can I run more than one EA at the same time on MT4?
Yes, you can run multiple EAs at the same time and on the same instrument. However, you may only load one EA per chart. For example, if you wish to set two EAs to trade on EURUSD, you will have to open two EURUSD charts and load an EA on each of them.
Where can I find my account balance and trade history for MT4 platforms?
All account information and trade history is found in the ‘Terminal’ window at the bottom of your MT4 screen. At the bottom of this window you will find the following tabs:
Trade: Displays your account balance, equity, margin, free margin, margin level and any open positions and pending orders
Account History: Displays a complete breakdown of all the orders you have placed including date and time, type, size, instrument, price at open, take-profit and stop-loss levels, price and time of closure, swap fees and profit.
Journal: Provides a list of all the actions you have taken on your MT4 terminal as well as their respective dates and times.
How do I create an MT4 trading statement?
You can create a trade history report and export it as a separate HTML or EXCEL file. Log in to your MT4 terminal and click on the ‘Account History’ in the ‘Terminal’ window at the bottom of your MT4 screen. Right-click anywhere inside the tab, select ‘Save as Report’, select specify a save location and click ‘Save’.
How do I use the Market Watch window?
The ‘Market Watch’ is a section of MT4 which shows all BID/ASK prices and allows you to view instruments, place orders, open charts etc.
In order to see all instruments available for trading, please right click in the Market Watch window and select ‘Show All’.
To manually add the instruments you wish to see in the list, right click in the Market Watch window and select ‘Symbols’. You may also create custom sets.
How do I change the MT4 password?
Once logged in the platform, please go to Tools>Options and under the ‘Server’ tab, select ‘Change Password’. Then, enter the new password you wish to use and confirm.
If you encounter issues please check the Journal tab on the MT4 Terminal window to see if there are any errors.
How can I create an MT4 Investor password?
An investor password enables the user to view trading activity but with no access to open/close or modify any trades. It is essentially a ‘read only’ access.
Once logged in the platform with your master password, please go to Tools>Options and under the ‘Server’ tab, select ‘Change Password’. Then, select ‘Change Investor (read only) password’
What is the MT4 history center?
The History Center provides you with access to historical chart data on the MT4 platform. Please go to Tools>History Center or select the F2.
The amount of historical data available depends on the timeframe you choose due to the fact that there is a maximum number of bars data available for each timeframe (approx 2050 records).For instance if you choose a small timeframe (eg 1M) you may only receive data for one or two days.
You may download additional data, however this is taken from the MetaQuotes server.
How to download trading platforms ?
1. After you register, you will see the relevant platform links conveniently displayed on your ‘Accounts’ page, next to each account number. From there you can directly install desktop platforms, open webtrader, or install mobile apps.
2. Alternatively, from the main website, go to “All Tools” section and open the “Download Centre”.
3. Scroll down to see all the platforms available. Several types of terminals are provided: for the desktop, web version and mobile application.
4. Select your operating system and click “Download”. The platform upload will start automatically.
5. Run the setup program from your computer and follow the prompts by clicking “Next”.
6. After the installation is complete, you can log in with the specific account details that you received on your email after the trading account registration at FVP Trade website. Now your trading with FVP Trade can begin!
Trading & Execution
What is a CFD?
Contracts for Difference (CFDs) are derivative instruments that allow traders to speculate on the changing values of underlying assets without having to take ownership of them. In a contract for difference, a buyer and a seller agree that the seller will, upon expiration of the contract, pay the buyer the difference between the value of the asset at the time of the contract agreement and the contract expiration. If the difference is negative then the buyer must pay the difference to the seller. When trading CFDs traders buy (go long) when they are expecting a rise, and sell (go short) when expecting a drop in value.
How is a currency pair read?
Forex Currencies are traded in pairs. Each currency is presented as a three letter abbreviation and is usually separated from the currency it is paired with a space, a point, or a slash. For instance, EUR/USD refers to the Euro US Dollar currency pair. The first currency in the pair is known as the base currency. The second currency in the pair is known as the quote or term currency. The value of the pair is defined by how much of the quote currency is required to purchase a single unit of the base currency. So if EUR/USD is currently trading at 1.31 then this means that $1.31 is required to purchase €1.
What spreads do you offer?
We offer competitive floating spreads on all of our platforms. On MT4 accounts, you are only charged the spread on any instrument and there is no commission.
We also offer an MT4 Fixed Spread account which has fixed spreads on the 7 major FX pairs.
Why has my pending order not been executed?
If your pending order has not been executed, it may be because you did not have sufficient funds to open the position when the pending order was triggered. If this is the case, the deleted pending order will appear in your account history.
Alternatively, your pending order may not have been executed because the specified price was not reached. Please note that for pending Sell Orders, the bid price must reach your specified level; for pending Buy Orders, the ask price must reach your specified level.
What commissions will I be charged for trading?
On MT4 Spread betting accounts we do not charge any commission on any instruments. You are only charged the spread, on which we apply a small mark-up (and any applicable swap charges).
What instruments do you offer for trading?
At FVP Trade we offer CFDs on Forex, Metals, Futures, Shares, Cryptos.
Do you offer Cryptocurrencies?
Yes, we currently offer CFDs on Bitcoin, Etherium, Litecoin, BitcoinCash & Ripple.
What is the difference between Market and Instant execution?
With Instant execution your order will be executed at the requested price or you will receive a requote.
With Market execution your order will be executed at the available market price at the time, at VWAP (Volume Weighted Average Price)
We offer MT4 accounts with Market execution and MT4 Fixed Spread accounts with Instant execution.
Please note that for pending orders the execution is the same regardless of account type (i.e. all stop orders are executed with ‘market execution’ and all limit orders are executed with ‘limit execution’).
Do you offer guaranteed stop loss?
A stop-loss order may serve as an additional risk minimisation strategy. However, the requested price of a stop-loss order is never guaranteed. This is because the price at which the stop-loss order is placed serves only as a ‘trigger point’. In the event that the price of the financial instrument being traded reaches the trigger price, your stop-loss order will be treated as a market order and executed at a Volume Weighted Average Price (‘VWAP’) as per the Order Execution Policy. As a result, a stop-loss order may be executed at a worse price. This applies to all ‘stop’ orders placed on any of our platforms.
To how many decimal places do you quote prices?
We quote all FX pairs to an extra digit, meaning that the last digit is the ‘point’ and the second to last digit is the ‘pip’.
What is FVP Trade’s model of execution?
We are a regulated broker offering CFDs on 6 underlying assets. We offer Market Execution on most of our account types but we however also offer an Instant Execution account.
We use the STP model to execute our trades, passing on the risk to our liquidity providers.
Does slippage occur on your platforms?
Slippage is part of trading and common in the forex market. It occurs at times of high volatility or low liquidity, as well as during major news announcements or during the release of important economic data.
FVP Trade takes all necessary steps to protect traders against market volatility, and our clients benefit from a highly-advanced trade management system that mitigates the risk of negative slippage and guarantees execution at the best available price.
Do you offer micro (0.01) lots?
Yes, micro lots are available on all our platforms with our standard account type.
What leverage do you offer?
The leverage available to you may differ depending upon your jurisdiction and the instrument/platform you are trading with.
What are fixed spreads?
Fixed spreads do not vary throughout the day as floating spreads do. There is a day rate, a night rate, a night rate for fixed spreads and an abnormal rate that appears only during extremely volatile market conditions.
A fixed spread account allows you to manage your trading costs more effectively, as you can know in advance the pip difference between the bid and the ask prices.
What are floating spreads?
Floating spreads vary throughout the day, depending on market volatility and available liquidity. They represent the best bid and ask prices we are able to secure from our liquidity providers.
The greatest advantage of floating spreads is that you receive the best current market price at the time you are trading, which can often be lower than when trading on a fixed spread account. On the other hand, floating spreads can also widen considerably before and after high-impact news announcements and during high market volatility.
Will I experience requotes?
You may experience requotes on the FVP Trade MT4 Instant accounts only during extremely volatile market conditions. You may avoid requotes by checking the ‘Standard Deviation’ box at the bottom of the ‘Order’ window, which will allow you to set the pip range that will be available to you if the market price deviates from the price you clicked.
Please note that the pop-up window for requotes is disabled when using the one-click trading feature. You will, however, hear a sound alert when a requote is given, provided that sound alert is enabled (Tools > Options > Events), and the requote will be stated in your log files within the client terminal.
What is the stop out level?
Margin level (%) is displayed on the trading platform and is calculated as follows: Equity / Margin X 100.
FVP Trade offers Negative Balance Protection (subject to the FVP Trade Order Execution Policy) to ensure that clients cannot lose more than their overall investment.
For FCA/CySEC registered accounts, the stop out level is 50% for all accounts. Under SCB jurisdiction, the stop out level is 20% for MT4。
What is the difference between a stop order and a limit order?
Limit and stop orders are often confused with each other as both are pending orders that instruct a broker to open or close a position when an asset’s price reaches a certain level.
Buy limit orders instruct that a position is opened when the market price reaches a level lower than the current price. Sell limit orders instruct that a position is opened when the market price reaches a level that is higher than the current market price. Conversely, buy stop orders are entered above the current market price and sell stops are entered below the current price.
Bear in mind that pending Limit orders are executed with ‘Limit Execution’, meaning you will receive your requested price or better, whereas Stop orders are executed with ‘Market Execution’, meaning that the trade is executed at VWAP.
Will my EA continue to work after I close the platform?
In order for your EAs to trade for you, your machine must be running with your MT4 terminal open. Closing your terminal will cause your EAs to stop trading.
How is swap calculated?
Swap is calculated by taking the difference between the respective interest rates in the currency pair being traded and adding FVP Trade’s commission fee for rolling over the position to the next trading day. The result can either be positive or negative depending on the instrument.
Swap is calculated from Monday to Friday at 22:00 UK time. The figure is calculated at triple rate on Friday to account for the weekends, when swap is still applied, even though banks and markets are closed.
Swap fee for FX= Pip value X swap value in points] / 10
Swap fee for Non-FX instruments= Lot size X Swap Value X Number of nights.
What is the recommended minimum amount?
The recommended minimum initial amount is 500 USD. However, you may fund as little as 100 USD each time.
Is it possible to lose more money than I deposited?
FVP Trade offers Negative Balance Protection (NBP) for all clients, regardless of their categorisation & jurisdiction, thereby ensuring that you cannot lose more than your total deposits.
FVP Trade also provides a stop out level, which will cause trades to be closed when a certain margin level % is reached. The stop-out level will depend on the account type and jurisdiction under which you are registered.
How do you keep Clients funds safe?
FVP Trade takes the safety of client funds very seriously. For this reason, all client funds are fully segregated from the company’s own funds and kept in separate bank accounts in major European banks. This ensures that client funds cannot be used for any other purpose.
FVP Trade is a globally regulated CFD Broker.
What methods can I use to deposit funds into my FVP Trade account?
For your convenience, we’ve provided a range of payment methods. Please note that you must withdraw via the same method used to fund your account.
What is the FVP Trade Wallet?
The FVP Trade Wallet is a personal risk management tool that works as a central account from which you can transfer money to all your other trading accounts with a few simple clicks. The main advantage of making deposits into your FVP Trade Wallet as opposed to funding your accounts directly is that your deposited funds are completely protected from any open positions that you may have in your trading account.
How do I deposit funds to my FVP TradeWallet?
Deposited funds are automatically credited to your FVP Trade Wallet. You may transfer any amount between your FVP Trade Wallet and your trading accounts at anytime you wish. Log in to your FVP Trade personal account page, select ‘Deposit Funds’ or ‘Wallet’ and choose your preferred payment option.
How do I withdraw funds from my FVP Trade Wallet?
Log in to your FVP Trade personal account page and select ‘Withdraw’ or ‘Wallet’.
Please note that in order for the withdrawal to be successful, you should transfer your funds to your FVP Trade Wallet.
Kindly note that you must follow our withdrawal policy which instructs that clients must withdraw via the same method used to deposit, unless that method has been fully refunded or refund limits have expired. In this case, you may use bank wire method, or an e-wallet previously used to fund (as long as it can accept payments) to withdraw profits.
What are the available currencies for my FVP Trade Wallet?
We offer Wallet currencies in EUR, USD, GBP, CHF, JPY, PLN, AUD and ZAR. (Depending on your jurisdiction)
The currency of your FVP Trade Wallet should be in the same currency of your deposits and withdrawals in order to avoid conversion fees. Any transfers from your FVP Trade Wallet to your trading accounts in a different currency will be converted as per the platform rates.
How do I transfer funds from my FVP Trade Wallet to my trading account?
You can instantly transfer funds between your FVP Trade Wallet and your trading accounts and selecting ‘Transfer’
Select your Wallet as the source account and the target trading account and enter the amount you wish to transfer.
If your trading account is in a different currency to your FVP Trade Wallet, a pop-up box will appear with a live conversion rate.
Can I change my FVP Trade Wallet (Vault) currency?
In order to avoid potential conversion fees, it is preferable that your FVP Trade Wallet is in the same currency of your deposits and withdrawals.
If you have mistakenly opened your FVP Trade Wallet in the wrong currency, please contact our customer support to rectify the mistake.
What conversion rates do you use?
FVP Trade clients benefit from some of the most competitive exchange rates on the market.
For deposits from an external funding source (i.e., from your credit card to your FVP Trade Wallet in another currency) and withdrawals to an external funding source ( i.e., from your FVP Trade Wallet to a credit card in another currency), funds will be converted as per the daily bank rate.
For transfers from your FVP Trade Wallet to a trading account of a different currency, and vice versa, conversion will be made as per the rate displayed on the pop-up screen at the time you click confirm.
How long do Bank Wire transfers take and what are the fees?
For international bank wire deposits, please allow 3-5 business days for funds to reflect in your FVP Trade Wallet. FVP Trade does not charge for bank wire deposits but the sending and correspondent bank may charge according to their own fee structure.
GBP transfers between UK banks usually reflect within the same business day and there are no fees.
SEPA transfers usually reflect within the same business day and the fees are very low (usually a few euros).
How can I withdraw if the card I used to deposit has been cancelled or expired?
After the cancellation of a card, banks are obliged to allow limited transaction types to take place, including refunds, usually for at least 6 months. You should therefore withdraw funds to the card you used to deposit, even if this card has been cancelled. You will receive these funds to your new card which is connected to the same bank account as your previous, cancelled card.
If the bank account linked to the card is completely closed, please contact our customer support.
Can I transfer funds between my FVP Trade Wallet and trading accounts during the weekend?
Yes, as long as the specific trading account you are transferring from does not have any open positions.
If you have an open trade during the weekend, you will be unable to transfer funds from it to your Wallet until the market reopens.
Weekend hours begin on Friday at market closure (22:00 UK time) until Sunday, at market opening (22:00 UK time).
How can I withdraw via Bank Wire method?
Log in to your FVP Trade personal account page, select ‘Withdraw Funds’ or ‘Wallet’ and choose Bank Wire method. Bear in mind that we may require a bank statement as proof that you are the bank account holder.
Kindly be informed that in order to withdraw via Bank Wire method, you should first refund all your Credit Card deposits within the last 6 months.
How can I obtain your bank details?
Log in to FVP Trade personal account page, select ‘Deposit’, choose Bank Wire method and fill out the required information.
The relevant banking details will appear on the screen for you to use to make a transfer to us.
How long should i wait for my withdrawal to reach my bank account?
Withdrawal requests are processed by our Client Accounting Department within 1 working day. However, the time needed for the funds to be transferred will vary, depending on your payment method.
International Bank Wire withdrawals may take 3-5 working days.
SEPA and local bank transfers may take up to 2 working days.
Card withdrawals may take 5-7 working days
All other payment method withdrawals are usually received within 1 working day.
How long does it take to process my withdrawal request?
During normal working hours, withdrawals are usually processed within a few hours. If the withdrawal request is received outside working hours, it will be processed the next working day.
Bear in mind that once processed by us, the time taken for your withdrawal to reflect will depend on the payment method.
Card withdrawals can take around 5-7 working days and International Bank Transfers may take 3-5 business days depending on your bank. SEPA and local transfers usually reflect within the same business day, as do E-Wallets transfers.
Please note that although card deposits are processed immediately, this does not mean that funds have already been received in our bank account as the bank clearing procure usually takes some days. However, we credit your funds immediately in order to be able to trade instantly and protect open positions. Unlike deposits, the withdrawal procedure takes longer.
How long does it take for my funds to be deposited into my FVP Trade Wallet?
International Bank Transfer: 3-5 business days approximately, depending on your bank.
SEPA and local transfers usually within the same business day.
All other payment methods: 10 minutes approximately.
You can select to send the deposit to your Wallet, or directly to a trading account of your choice.
Bear in mind that all transactions are placed via the Wallet, so currency conversions may apply when transferring directly to a Trading Account in a different currency to your wallet
Which method should I use for withdrawal?
It is our policy that any card deposits made within a 6 month period should be withdrawn to the card in question first, before refunding to any other method, even if other methods were used for funding. Once all deposits from the above-mentioned payment methods are fully refunded, you will then be able to withdraw via bank wire or another e-wallet method previously used to fund. (Provided that your e-wallet account can receive payments)
Do you charge any fees for deposits or withdrawals?
FVP Trade does not charge any fees/commission on deposits/withdrawals, however, you may be subject to fees from banks involved in the case of bank transfers. Please note that for e-wallets, there may be a fee for withdrawals, if you have not traded.
What currencies can I use to fund my FVP Trade Account?
We accept USD, EUR, GBP and AUD.
Please note that if you transfer funds in a different currency from your FVP Trade Wallet, the funds will be converted into your wallet currency using the exchange rate at the time of the transaction. For this reason, we suggest you to open your FVP Trade Wallet in the same currency as your funding and withdrawals methods.
Which Credit/Debit cards do you accept?
We accept Credit/Debit cards including Visa, Visa Electron, Visa Delta, MasterCard, Maestro International and Maestro UK.
We are unable to accept deposits from AMEX cards.
What should I do if I have not received my withdrawal?
If you have made a withdrawal request via Bank Transfer and have not received your funds within 5 working days, please contact our customer support, and we will provide you with a Swift Copy.
If you have made a withdrawal request via Credit/Debit Card and have not received your funds within 10 working days, please contact our customer support and we will provide you with the ARN number.
Why has my Credit/Debit card deposit been declined?
There are a number of reasons why your Credit/Debit card may have been declined. You may have gone over your daily transaction limit or exceeded the card’s available credit/debit amount. Alternatively, you may have entered an incorrect digit for the card number, expiry date or CVV code. For this reason, please verify that these are correct. Also make sure that your card is valid and has not expired. Finally, check with your issuer to make sure that your card has been authorized for online transactions and that there are no protections in place that are preventing us from charging it.
How to fund your account ?
1. Sign in to FVP Trade Personal account page with your email and password.
2. Open the “Wallet” section and click the “Deposit” button.
3. Now you can choose from a selection of convenient payment methods. All the deposits and withdrawals are processed with no commissions from the FVP Trade side.
4. Choose the method and specify the amount you want to deposit. Then fill out payment details and follow the prompts on screen to confirm the payment.
5. Once approved, the deposited amount will appear in your FVP Trade Wallet balance, or the trading account specified, and will be displayed in your Transaction History.
6. Now can now transfer funds to an account and begin trading!